The design transformation of Dexcom’s first OTC product
Problem:
After launching Stelo in Q3, 2024, early customer feedback revealed that users struggled to access key metrics and past trends, making it difficult to gain insights about progress and effective behavior choices. Users wanted personalized, contextual insights that connected glucose metrics with lifestyle factors like exercise, sleep, and nutrition.
Solution:
The redesign and feature enhancements transformed Stelo’s user experience by:
- Contextualized data and key metrics through simple, intuitive visualizations and color coding
- Increasing ease of navigation and discoverability of key features
- Promoting brand trust and improving usability through a clean, brand-aligned interface
The new design achieved measurable success in usability metrics, with an improved SUS score of 97.5 and 1 point increase in app store ratings
(Case study coming soon….)